30 Jun 2025 12.00 AM I 16 Views
Is an automated order confirmation email sent to customers upon successful purchase?
- This Article is for stores running on Solo plan or higher
Yes, an automated order confirmation email is sent to customers immediately after a successful purchase is completed. This email includes key details such as the order number, items purchased, total amount, and a tracking link.
Follow these steps to review the email format.
Step 1. Log in to your Commmerce’s Admin Panel by entering your
Registered mail ID and Password. To log in,
click here
Step 2. Click on the Marketing section on the left side of the dashboard (as shown below).
Step 3. Navigate to "Templates" under the "SMS and Email" section within the "Marketing" menu.
Step 4. On the Templates page, navigate to the second page if necessary, locate the Order Placed template, and click on the three vertical dots to edit it.
Step 5. On the Edit Template page, you can configure the notification mode by selecting SMS, Email, or both, depending on your preference (as shown in “1”).
Step 6. Next, navigate to the Body section where you can customize the template content (as shown in “2”). You may also include additional details as needed (as shown in “3”). Once all updates are made, send the formatted template to your email address for preview (as shown in “4”).
Step 7. Once the customization is complete, click the 'Save' button located at the top right corner of the screen.
This is a sample email that the customer will receive upon successful order placement.
