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29 Mar 2025 12.00 AM I 58 Views

What options do I have for setting up ecommerce shipping policies on my Commmerce website?

  • This Article is for stores running on Standard plan or higher

Setting up eCommerce shipping policies involves several options to ensure a smooth experience for both you and your customers.

Here are some key options to consider:

1. Shipping Methods
  • Standard Shipping: Affordable option with longer delivery times.
  • Express Shipping: Faster delivery for higher costs.
  • Next-Day Shipping: Premium service for urgent deliveries.
2. Shipping Rates
  • Flat Rate Shipping: One fixed rate for all orders, regardless of location or weight.
  • Variable Rate Shipping: Rates based on order weight, dimensions, or destination.
  • Free Shipping: Offer free shipping over a certain order amount or during promotions.
3. Shipping Zones
  • Define specific shipping zones based on geographical regions (State, City, and Pincode) and set different rates or methods for each zone.
4. Order Fulfillment
  • In-House Fulfillment: Manage all shipping from your location.
  • Third-Party Fulfillment Services: Outsource shipping to logistics companies (other than WarIQ or Shiprocket). You will need to enter the tracking number and estimated delivery date and time manually.
5. Delivery Times
  • Communicate estimated delivery times for each shipping method and region.
6. Packaging Options
  • Consider eco-friendly packaging or branded packaging to enhance customer experience. Specify any additional costs for special packaging.
7. Returns and Exchanges
  • Establish a clear return policy that includes how to return items, whether return shipping is free or paid by the customer, and the timeframe for returns.
8. Communication
  • Provide clear information on your website about shipping policies, including links to customer support contact numbers and Email IDs for shipping inquiries.
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