04 Jul 2025 12.00 AM I 11 Views
Will customers automatically receive an invoice after placing an order?
- This Article is for stores running on Solo plan or higher
Customers do not receive an automated invoice upon placing an order. Instead, the invoice must be manually generated from the backend and then shared with the customer via email, WhatsApp, or included in the product shipment. It can be printed and attached for delivery or sent digitally as needed.
Please follow the steps below to generate the invoice:
Step 1. Log in to your Commmerce’s Admin Panel by entering your
Registered mail ID and Password. To log in,
click here
Step 2. After logging in, navigate to the "Orders" section from the main dashboard, as shown in the image.
Step 3. Select the specific order number for which you wish to generate the invoice.
You can either click directly on the order number (as shown in “1”), or click on the three vertical dots under the "Action" column and select "View" (as shown in “2”).
Step 4. On the Order Details page, scroll down to the bottom and click on the "Mark as Processing" button.
Step 5. A pop-up will appear; click on the confirm button.
Step 6. Once you click the Confirm button, the Generate Invoice option will appear. Click on the Generate Invoice button to proceed.
Step 7. A pop-up will appear where you can select the product(s) for which you want to generate the invoice.
- To generate a single invoice for all items, select All Products if there is more than one item (as shown in “3”).
- If you wish to generate separate invoices for individual items, select only the specific product(s) (as shown in “4”).
- Click the Submit button to complete the invoice generation (as shown in “5”).
Step 8. Once you click Submit, the invoice will be generated and available for download. You can share it with your customer digitally (via email or WhatsApp) or include a printed copy along with the shipment.
